TROUBLESHOOTING 鈥淲EB LOGIN SERVICE 鈥 STALE
REQUEST鈥 ERROR (HORIZON DESKTOP CLIENT)
Some users may encounter the following error during login when using the Omnissa Horizon Desktop Client: 鈥溌槎咕肥悠礢ingle Sign-On 鈥 Web Login Service 鈥 Stale Request.鈥
This error typically occurs due to cached browser data or stale authentication of cookies used during the SSO login process. First Attempt: Restart Login Session
1. 听 听 听Close all open web browsers on your computer.
2. 听 听 听Close the Omnissa Horizon Desktop Client completely.
3. 听 听 听Reopen the Omnissa Horizon Desktop Client.
4. 听 听 听Attempt to log in again at: portal.eng.fau.edu
If the error appears again, proceed to the steps below.
1. 听 听 听Clear the browser cache for the website听
2. 听 听 听Close the Horizon Desktop Client
3. 听 听 听Re-open the Horizon Desktop Client and attempt to log into portal.eng.fau.edu
听
Here is the link for more information: